Job Function/Industry: Restaurants & Food Service
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Take orders and serve food and beverages to patrons at tables in dining establishment.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Comprehension
3 - Oral Expression
4 - Speech Recognition
5 - Active Listening
6 - Service Orientation
7 - Speech Clarity
8 - Speaking
9 - Social Perceptiveness
10 - Arm-Hand Steadiness
Format: After checkout you will receive an email with a link to the competency model in PDF format.