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Ushers, Lobby Attendants, & Ticket Takers Competency Model

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Job Function/Industry: Arts Entertainment & Media
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Speech Clarity
2 - Oral Expression
3 - Social Perceptiveness
4 - Oral Comprehension
5 - Active Listening
6 - Speaking
7 - Service Orientation
8 - Problem Sensitivity
9 - Speech Recognition
10 - Customer and Personal Service
Format: After checkout you will receive an email with a link to the competency model in PDF format.