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Travel Agents Competency Model

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Job Function/Industry: Travel & Leisure
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Plan and sell transportation and accommodations for travel agency customers.
- Determine destination, modes of transportation, travel dates, costs, and accommodations required.
- May also describe, plan, and arrange itineraries and sell tour packages.
- May assist in resolving clients' travel problems.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Active Listening
2 - Oral Comprehension
3 - Oral Expression
4 - Speaking
5 - Customer and Personal Service
6 - Speech Clarity
7 - Speech Recognition
8 - Service Orientation
9 - Reading Comprehension
10 - Social Perceptiveness
Format: After checkout you will receive an email with a link to the competency model in PDF format.