Job Function/Industry: Transportation & Supply Chain
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal.
- Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Public Safety and Security
2 - Service Orientation
3 - Oral Comprehension
4 - Oral Expression
5 - Speech Clarity
6 - Active Listening
7 - Speaking
8 - Social Perceptiveness
9 - Problem Sensitivity
10 - Speech Recognition
Format: After checkout you will receive an email with a link to the competency model in PDF format.