Job Function/Industry: Marketing
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Solicit donations or orders for goods or services over the telephone.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Speaking
2 - Sales and Marketing
3 - Oral Expression
4 - Persuasion
5 - Oral Comprehension
6 - Active Listening
7 - Speech Clarity
8 - English Language
9 - Speech Recognition
10 - Social Perceptiveness
Format: After checkout you will receive an email with a link to the competency model in PDF format.