Job Function/Industry: Social Service & Personal Care
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families.
- May assist clients in identifying and obtaining available benefits and social and community services.
- May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Problem Sensitivity
3 - Speech Recognition
4 - Speech Clarity
5 - Social Perceptiveness
6 - Service Orientation
7 - Therapy and Counseling
8 - Oral Comprehension
9 - Written Expression
10 - Active Listening
Format: After checkout you will receive an email with a link to the competency model in PDF format.