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Service Support Competency Library

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Product Name:

Job Function/Industry: IT
Description: Competency library composed of a group of related competencies required to effectively ensure IT is providing appropriate support services to the business.
# of Competencies Included: 6
Competencies in this library include: 
1 - Manage IT Requests 
2 - Manage IT Incidents 
3 - Manage IT Problems 
4 - Manage IT Configuration 
5 - Manage IT Infrastructure Change 
6 - Manage IT Releases and Deployment
Author: CTK IT Subject Matter Expert
Last Updated: July 2012
Format: After checkout you will receive an email with a link to the competency library in both HTML and PDF formats.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.