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Service Delivery Competency Library

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Job Function/Industry: IT
Description: Competency library composed of a group of related competencies required to effectively ensure IT is delivering the services cost-effectively based on business needs and SLAs.
# of Competencies Included: 5
Competencies in this library include: 
1 - Manage IT Service Levels 
2 - Manage IT Financials 
3 - Manage IT Capacity 
4 - Manage IT Availability 
5 - Manage IT Service Continuity
Author: CTK IT Subject Matter Expert
Last Updated: July 2012
Format: After checkout you will receive an email with a link to the competency library in both HTML and PDF formats.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.