Job Function/Industry: Professional & Administrative Services
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2012
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Clerical
2 - Oral Comprehension
3 - English Language
4 - Written Comprehension
5 - Oral Expression
6 - Written Expression
7 - Near Vision
8 - Writing
9 - Customer and Personal Service
10 - Speech Recognition
Format: After checkout you will receive an email with a link to the competency model in PDF format.