Job Function/Industry: Social Service & Personal Care
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Coordinate activities in residential facilities in secondary and college dormitories, group homes, or similar establishments.
- Order supplies and determine need for maintenance, repairs, and furnishings.
- May maintain household records and assign rooms.
- May assist residents with problem solving or refer them to counseling resources.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2011
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Comprehension
3 - Oral Expression
4 - Problem Sensitivity
5 - Speech Clarity
6 - Active Listening
7 - Speaking
8 - Monitoring
9 - Social Perceptiveness
10 - Speech Recognition
Format: After checkout you will receive an email with a link to the competency model in PDF format.