Aberdeen recommends competencies as an enabler               

$0.00

Receptionists & Information Clerks Competency Model

$0.00

Job Function/Industry: Professional & Administrative Services
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Clerical
3 - Oral Expression
4 - Oral Comprehension
5 - Speaking
6 - Speech Recognition
7 - Speech Clarity
8 - Active Listening
9 - Service Orientation
10 - English Language
Format: After checkout you will receive an email with a link to the competency model in PDF format.