Job Function/Industry: Management
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S.
- post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Administration and Management
2 - Customer and Personal Service
3 - English Language
4 - Critical Thinking
5 - Production and Processing
6 - Oral Comprehension
7 - Oral Expression
8 - Problem Sensitivity
9 - Active Listening
10 - Speaking
Format: After checkout you will receive an email with a link to the competency model in PDF format.