Job Function/Industry: Professional & Administrative Services
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Operate radio, telephone, or computer equipment at emergency response centers.
- Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies.
- Relay information to law enforcement and emergency response personnel.
- May maintain contact with caller until responders arrive.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Telecommunications
3 - Public Safety and Security
4 - Speech Recognition
5 - Active Listening
6 - Oral Comprehension
7 - Oral Expression
8 - Speech Clarity
9 - Speaking
10 - Information Ordering
Format: After checkout you will receive an email with a link to the competency model in PDF format.