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Patient Representatives Competency Model

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Job Function/Industry: Financial Services & Insurance
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Assist patients in obtaining services, understanding policies and making health care decisions.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2011
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Comprehension
3 - Active Listening
4 - Psychology
5 - Oral Expression
6 - Therapy and Counseling
7 - English Language
8 - Social Perceptiveness
9 - Service Orientation
10 - Education and Training
Format: After checkout you will receive an email with a link to the competency model in PDF format.