Job Function/Industry: Professional & Administrative Services
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities.
- Generally receives orders via mail, phone, fax, or other electronic means.
- Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Active Listening
3 - Oral Comprehension
4 - Oral Expression
5 - Near Vision
6 - Speech Clarity
7 - Speech Recognition
8 - Speaking
9 - Problem Sensitivity
10 - Reading Comprehension
Format: After checkout you will receive an email with a link to the competency model in PDF format.