Job Function/Industry: Professional & Administrative Services
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Interview persons desiring to open accounts in financial institutions.
- Explain account services available to prospective customers and assist them in preparing applications.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2011
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Comprehension
3 - Oral Expression
4 - Active Listening
5 - Speaking
6 - Clerical
7 - Speech Recognition
8 - Speech Clarity
9 - Sales and Marketing
10 - English Language
Format: After checkout you will receive an email with a link to the competency model in PDF format.