Job Function/Industry: Professional & Administrative Services
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
- Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Clerical
3 - Oral Comprehension
4 - Oral Expression
5 - Speech Recognition
6 - Speech Clarity
7 - Active Listening
8 - Speaking
9 - Service Orientation
10 - English Language
Format: After checkout you will receive an email with a link to the competency model in PDF format.