Aberdeen recommends competencies as an enabler               

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Mail Clerks & Mail Machine Operators, Except Postal Service Competency Model

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Job Function/Industry: Professional & Administrative Services
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Prepare incoming and outgoing mail for distribution.
- Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages.
- Duties may also include keeping necessary records and completed forms.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Near Vision
2 - Category Flexibility
3 - Selective Attention
4 - Oral Comprehension
5 - Problem Sensitivity
6 - Information Ordering
7 - Finger Dexterity
8 - Speech Recognition
9 - Reading Comprehension
10 - Critical Thinking
Format: After checkout you will receive an email with a link to the competency model in PDF format.