Job Function/Industry: Social Service & Personal Care
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2011
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Speaking
3 - Speech Recognition
4 - Active Listening
5 - Service Orientation
6 - English Language
7 - Oral Comprehension
8 - Speech Clarity
9 - Oral Expression
10 - Social Perceptiveness
Format: After checkout you will receive an email with a link to the competency model in PDF format.