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Loan Interviewers & Clerks Competency Model

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Job Function/Industry: Professional & Administrative Services
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department.
- Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Oral Comprehension
2 - Active Listening
3 - Speaking
4 - Customer and Personal Service
5 - Written Comprehension
6 - English Language
7 - Oral Expression
8 - Speech Clarity
9 - Speech Recognition
10 - Mathematics
Format: After checkout you will receive an email with a link to the competency model in PDF format.