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Insurance Policy Processing Clerks Competency Model

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Job Function/Industry: Professional & Administrative Services
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Process applications for, changes to, reinstatement of, and cancellation of insurance policies.
- Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - English Language
3 - Clerical
4 - Administration and Management
5 - Computers and Electronics
6 - Oral Comprehension
7 - Written Comprehension
8 - Oral Expression
9 - Active Listening
10 - Sales and Marketing
Format: After checkout you will receive an email with a link to the competency model in PDF format.