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Insurance Adjusters, Examiners, & Investigators Competency Model

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Job Function/Industry: Financial Services & Insurance
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants.
- Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information.
- Calculate benefit payments and approve payment of claims within a certain monetary limit.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - English Language
2 - Customer and Personal Service
3 - Oral Comprehension
4 - Written Comprehension
5 - Oral Expression
6 - Deductive Reasoning
7 - Reading Comprehension
8 - Active Listening
9 - Critical Thinking
10 - Inductive Reasoning
Format: After checkout you will receive an email with a link to the competency model in PDF format.