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Hosts & Hostesses, Restaurant, Lounge, & Coffee Shop Competency Model

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Job Function/Industry: Restaurants & Food Service
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Expression
3 - Oral Comprehension
4 - Active Listening
5 - Speech Recognition
6 - Speaking
7 - Speech Clarity
8 - Service Orientation
9 - Near Vision
10 - Social Perceptiveness
Format: After checkout you will receive an email with a link to the competency model in PDF format.