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Home Appliance Repairers Competency Model

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Job Function/Industry: Installation Maintenance & Repair
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Repairing
3 - Oral Comprehension
4 - Problem Sensitivity
5 - Equipment Maintenance
6 - Troubleshooting
7 - Oral Expression
8 - Arm-Hand Steadiness
9 - Manual Dexterity
10 - Finger Dexterity
Format: After checkout you will receive an email with a link to the competency model in PDF format.