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General & Operations Managers Competency Model

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Job Function/Industry: Management
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Plan, direct, or coordinate the operations of public or private sector organizations.
- Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Administration and Management
2 - Personnel and Human Resources
3 - Oral Comprehension
4 - Oral Expression
5 - Reading Comprehension
6 - Active Listening
7 - Speaking
8 - Customer and Personal Service
9 - Written Comprehension
10 - Written Expression
Format: After checkout you will receive an email with a link to the competency model in PDF format.