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Flight Attendants Competency Model

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Job Function/Industry: Transportation & Supply Chain
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Provide personal services to ensure the safety, security, and comfort of airline passengers during flight.
- Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2012
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Public Safety and Security
3 - Transportation
4 - Oral Comprehension
5 - Oral Expression
6 - English Language
7 - Speech Clarity
8 - Speaking
9 - Psychology
10 - Problem Sensitivity
Format: After checkout you will receive an email with a link to the competency model in PDF format.