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First-Line Supervisors of Retail Sales Workers Competency Model

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Job Function/Industry: Retail & Wholesale Trade
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Directly supervise and coordinate activities of retail sales workers in an establishment or department.
- Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Sales and Marketing
3 - Administration and Management
4 - Oral Comprehension
5 - Oral Expression
6 - Speech Recognition
7 - Speech Clarity
8 - Active Listening
9 - Speaking
10 - Critical Thinking
Format: After checkout you will receive an email with a link to the competency model in PDF format.