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First-Line Supervisors of Personal Service Workers Competency Model

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Job Function/Industry: Social Service & Personal Care
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Administration and Management
2 - English Language
3 - Oral Expression
4 - Oral Comprehension
5 - Education and Training
6 - Customer and Personal Service
7 - Active Listening
8 - Social Perceptiveness
9 - Psychology
10 - Problem Sensitivity
Format: After checkout you will receive an email with a link to the competency model in PDF format.