Aberdeen recommends competencies as an enabler               

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First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand Competency Model

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Job Function/Industry: Transportation & Supply Chain
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Directly supervise and coordinate the activities of helpers, laborers, or material movers.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Oral Expression
2 - Administration and Management
3 - Oral Comprehension
4 - Active Listening
5 - Customer and Personal Service
6 - Problem Sensitivity
7 - Speech Clarity
8 - Speech Recognition
9 - Speaking
10 - Critical Thinking
Format: After checkout you will receive an email with a link to the competency model in PDF format.