Job Function/Industry: Professional & Administrative Services
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
- May also train and supervise lower-level clerical staff.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Clerical
2 - Written Comprehension
3 - Oral Comprehension
4 - Reading Comprehension
5 - Active Listening
6 - Oral Expression
7 - Speaking
8 - English Language
9 - Written Expression
10 - Speech Recognition
Format: After checkout you will receive an email with a link to the competency model in PDF format.