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Dispatchers, Except Police, Fire, & Ambulance Competency Model

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Job Function/Industry: Transportation & Supply Chain
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.
- Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Oral Expression
2 - Active Listening
3 - Oral Comprehension
4 - Speaking
5 - Speech Recognition
6 - Speech Clarity
7 - Customer and Personal Service
8 - Coordination
9 - Written Expression
10 - Problem Sensitivity
Format: After checkout you will receive an email with a link to the competency model in PDF format.