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Customer Service Representative Competency Model

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Job Function/Industry: Customer Service
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively work with customers on a personal level
# of Competencies Included: 21
Competencies weighted based on significance, including but not limited to:
1 - Learning Agility 
2 - Adaptability 
3 - Conveying Competence 
4 - Customer Focus 
5 - Professional Telephone Skills 
6 - Communication 
7 - Organizational Knowledge 
8 - Self-Confidence 
9 - Maintaining Records and Files 
10 - Using Reference Sources
Author:  Jim Graber, PhD - CTK HR & Cross-Functional Subject Matter Expert
Last Updated: May 2012
Format: After checkout you will receive an email with a link to the competency model in both HTML and PDF formats.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.