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Customer Service Representative Competency Assessment

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Job Function/Industry: Customer Service
Description: Competency assessment used to assess one's customer service competence based on a rating scale. 
Author: Jim Graber, PhD - CTK HR & Cross-Functional Subject Matter Expert
Last Updated: July 2012
Format: After checkout you will receive an email with a link to the competency assessment in PDF format.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.