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Concierges Competency Model

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Job Function/Industry: Social Service & Personal Care
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Assist patrons at hotel, apartment, or office building with personal services.
- May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2012
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - English Language
3 - Oral Expression
4 - Service Orientation
5 - Clerical
6 - Oral Comprehension
7 - Speech Recognition
8 - Speech Clarity
9 - Active Listening
10 - Speaking
Format: After checkout you will receive an email with a link to the competency model in PDF format.