Job Function/Industry: IT & Mathematics
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Provide technical assistance to computer users.
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Computers and Electronics
2 - Customer and Personal Service
3 - Oral Comprehension
4 - Oral Expression
5 - Active Listening
6 - Speaking
7 - Written Comprehension
8 - Reading Comprehension
9 - Written Expression
10 - Critical Thinking
Format: After checkout you will receive an email with a link to the competency model in PDF format.