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Complete IT Support Competency Library

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Job Function/Industry: IT
Description Competency library composed of a group of related competencies required to effectively develop, manage and support IT systems.
# of Competencies Included: 19
Competencies in this library include
IT Infrastructure Management
1 - Manage Application Environment
2 - Manage Data Environment 
3 - Manage Development Environment
4 - Manage Execution Environment 
5 - Manage Integration Environment 
6 - Manage Network Environment 
7 - Manage Operations Environment
8 - Manage Security Environment 
IT Operations - Service Support
9 - Manage IT Requests
10 - Manage IT Incidents
11 - Manage IT Problems
12 - Manage IT Configuration 
13 - Manage IT Infrastructure Change 
14 - Manage IT Releases and Deployment 
IT Operations - Service Delivery 
15 - Manage IT Service Levels 
16 - Manage IT Financials 
17 - Manage IT Capacity 
18 - Manage IT Availability 
19 - Manage IT Service Continuity
Author: CTK IT Subject Matter Expert
Last Updated: July 2012
Format: After checkout you will receive an email with a link to the competency library in both HTML and PDF formats.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.