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Claims Examiners, Property & Casualty Insurance Competency Model

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Job Function/Industry: Financial Services & Insurance
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures.
- Report overpayments, underpayments, and other irregularities.
- Confer with legal counsel on claims requiring litigation.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - English Language
3 - Oral Comprehension
4 - Written Comprehension
5 - Oral Expression
6 - Deductive Reasoning
7 - Reading Comprehension
8 - Writing
9 - Problem Sensitivity
10 - Active Listening
Format: After checkout you will receive an email with a link to the competency model in PDF format.