Description: Toolkit comprised of the following:
1 - Short glossary of relevant terms
2 - Sample competency model - Customer Service Competency Model
3 - Sample competency library - Foundation Skills & Business Literacy Competency Library
4 - Sample implementation resources (whitepapers) - (A) Job Profiles and Competency Models (B) Core Competency Identification
SME: Jim Graber, PhD
Last Updated: July 2012
Format: After checkout you will receive an email with a link to the toolkit contents.