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Baggage Porters & Bellhops Competency Model

Job Function/Industry: Social Service & Personal Care
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Comprehension
3 - English Language
4 - Trunk Strength
5 - Service Orientation
6 - Oral Expression
7 - Static Strength
8 - Active Listening
9 - Speaking
10 - Multilimb Coordination
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Bakers Competency Model

Job Function/Industry: Restaurants & Food Service
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Mix and bake ingredients to produce breads, rolls, cookies, cakes, pies, pastries, or other baked goods.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Food Production
2 - Production and Processing
3 - Oral Comprehension
4 - Near Vision
5 - Oral Expression
6 - Visual Color Discrimination
7 - Speech Clarity
8 - Active Listening
9 - Customer and Personal Service
10 - Arm-Hand Steadiness
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Bartenders Competency Model

Job Function/Industry: Restaurants & Food Service
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Mix and serve drinks to patrons, directly or through waitstaff.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Expression
3 - Oral Comprehension
4 - Active Listening
5 - Service Orientation
6 - Sales and Marketing
7 - Speech Recognition
8 - Speaking
9 - Social Perceptiveness
10 - Information Ordering
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Chefs & Head Cooks Competency Model

Job Function/Industry: Restaurants & Food Service
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods.
- May plan and price menu items, order supplies, and keep records and accounts.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Production and Processing
2 - Administration and Management
3 - Oral Expression
4 - Monitoring
5 - Oral Comprehension
6 - Problem Sensitivity
7 - Critical Thinking
8 - Time Management
9 - Management of Personnel Resources
10 - Customer and Personal Service
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Combined Food Preparation & Serving Workers, Including Fast Food Competency Model

Job Function/Industry: Restaurants & Food Service
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Perform duties which combine preparing and serving food and nonalcoholic beverages.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Comprehension
3 - Speech Recognition
4 - Oral Expression
5 - Active Listening
6 - English Language
7 - Speech Clarity
8 - Speaking
9 - Service Orientation
10 - Food Production
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Concierges Competency Model

Job Function/Industry: Social Service & Personal Care
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Assist patrons at hotel, apartment, or office building with personal services.
- May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2012
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - English Language
3 - Oral Expression
4 - Service Orientation
5 - Clerical
6 - Oral Comprehension
7 - Speech Recognition
8 - Speech Clarity
9 - Active Listening
10 - Speaking
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Cooks, Fast Food Competency Model

Job Function/Industry: Restaurants & Food Service
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Prepare and cook food in a fast food restaurant with a limited menu.
- Duties of these cooks are limited to preparation of a few basic items and normally involve operating large-volume single-purpose cooking equipment.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2011
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Oral Comprehension
2 - Customer and Personal Service
3 - Oral Expression
4 - Information Ordering
5 - Trunk Strength
6 - Near Vision
7 - Active Listening
8 - Food Production
9 - Written Comprehension
10 - Problem Sensitivity
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Cooks, Institution & Cafeteria Competency Model

Job Function/Industry: Restaurants & Food Service
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Prepare and cook large quantities of food for institutions, such as schools, hospitals, or cafeterias.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: July 2012
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Time Management
3 - Oral Comprehension
4 - Problem Sensitivity
5 - Information Ordering
6 - Near Vision
7 - Monitoring
8 - Time Sharing
9 - Arm-Hand Steadiness
10 - Manual Dexterity
Format: After checkout you will receive an email with a link to the competency model in PDF format.