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CTK provides a rich set of valid, expert-developed content difficult to find or not available elsewhere at affordable pricing. Learn more about CTK content.

Advertising Sales Agents Competency Model

Job Function/Industry: Marketing
Description: Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Sell or solicit advertising space, time, or media in publications, signage, TV, radio, or the Internet.
- Includes individuals who obtain leases for outdoor advertising sites or persuade retailers to use sales promotion display items.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Sales and Marketing
2 - Customer and Personal Service
3 - Oral Expression
4 - Speech Clarity
5 - Social Perceptiveness
6 - English Language
7 - Persuasion
8 - Oral Comprehension
9 - Speech Recognition
10 - Active Listening
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Cashiers Competency Model

Job Function/Industry: Retail & Wholesale Trade
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Receive and disburse money in establishments other than financial institutions.
- May use electronic scanners, cash registers, or related equipment.
- May process credit or debit card transactions and validate checks.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Mathematics
3 - Oral Expression
4 - Oral Comprehension
5 - Near Vision
6 - Speech Recognition
7 - Active Listening
8 - Speech Clarity
9 - Speaking
10 - Service Orientation
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Complete CTK Competency Library

Job Function/Industry: All
Description: Competency library composed of all core, cross-functional, technical and industry competencies included in the CTK library.
Competencies in this library include competencies from the following competency libraries:
1 - Complete Cross-Functional Competency Library
2 - Complete IT Competency Library
3 - Complete Human Resources Competency Library
4 - Complete Marketing Competency Library
5 - Complete Retail Competency Library
6 - Complete Supply Chain & Procurement Library
7 - Complete Sales Competency Library
8 - Complete Finance Competency Library
9 - Complete Accounting Competency Library
10 - Complete Safety Management Competency Library
11 - Complete Security Competency Library
12 - Complete Risk Management Competency Library
13 - Complete Real Estate Competency Library
Author: Please visit our Subject Matter Experts page to see the complete list of authors.
To Purchase this Competency Library: Please provide your contact information and click Request a Quote, and we'll get back to you shortly.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.

Complete Sales Competency Library

Job Function/Industry: Sales
Description: Competency library composed of a group of related competencies required to effectively define an organization's sales strategy and make decisions on allocating resources to pursue this strategy.
# of Competencies Included: 9
Competencies in this library include: 
1 - Basic Sales Principles and Process
2 - Sales Lead and Opportunity Generation
3 - Understanding Customer and Building Rapport
4 - Identifying Solutions and Closing Sales
5 - Account Management
6 - Developing and Managing Sales Plans
7 - Strategic Account Planning
8 - Handling Dissatisfied Customers
9 - Working Trade Shows
Author: Jim Graber, PhD - CTK Subject Matter Expert
Last Updated: April 2013
Format: After checkout you will receive an email with a link to the competency library in both HTML and PDF formats.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.

Complete Technical Competency Library

Job Function/Industry: All
Description: Competency library composed of all technical competencies included in the CTK library.
Competencies in this library include competencies from the following competency libraries:
1 - Complete IT Competency Library
2 - Complete Human Resources Competency Library
3 - Complete Marketing Competency Library
4 - Complete Supply Chain & Procurement Library
5 - Complete Sales Competency Library
6 - Complete Finance Competency Library
7 - Complete Accounting Competency Library
8 - Complete Safety Management Competency Library
9 - Complete Security Competency Library
10 - Complete Risk Management Competency Library
Author: Please visit our Subject Matter Experts page to see the complete list of authors.
To Purchase this Competency Library: Please provide your contact information and click Request a Quote, and we'll get back to you shortly.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.

Counter & Rental Clerks Competency Model

Job Function/Industry: Professional & Administrative Services
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Receive orders, generally in person, for repairs, rentals, and services.
- May describe available options, compute costs, and accept payment.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Customer and Personal Service
2 - Oral Expression
3 - Oral Comprehension
4 - Active Listening
5 - Speech Recognition
6 - Speech Clarity
7 - Computers and Electronics
8 - Sales and Marketing
9 - Speaking
10 - Service Orientation
Format: After checkout you will receive an email with a link to the competency model in PDF format.

Demonstrators & Product Promoters Competency Model

Job Function/Industry: Sales
Description:  Competency model composed of education, experience, tasks, competencies and characteristics required to effectively:
- Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product.
- May sell demonstrated merchandise.
Version: The basic version contains education, experience, tasks and competencies required for the occupation. The complete version adds the behaviors required for the occupation, painting a clear picture of what is expected and reducing subjectivity.
Author: DOL O*Net - this product uses the O*NET Database version 17.0, but has been improved for relevance to competency-based talent management
Last Updated: June 2010
# of Competencies Included: 30
Competencies weighted based on significance, including but not limited to:
1 - Oral Expression
2 - Speech Clarity
3 - Active Listening
4 - Speaking
5 - Sales and Marketing
6 - Customer and Personal Service
7 - Oral Comprehension
8 - Speech Recognition
9 - Persuasion
10 - English Language
Format: After checkout you will receive an email with a link to the competency model in PDF format.