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Customer Service Representative Interview Guide

Job Function/Industry: Customer Service 
Description:  Interview guide comprised of behavioral interview questions used to assess a candidate interviewing for a position as a customer service representative.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Learning Agility
2 - Adaptability
3 - Conveying Competence
4 - Communication
5 - Organizational Knowledge
6 - Customer Focus
7 - Self-Confidence
8 - Professional Telephone Skills
9 - Maintaining Records and Files
10 - Using Reference Sources
Author: Jim Graber, PhD - CTK HR & Cross-Functional Subject Matter Expert
Last Updated: October 2012
Format: After checkout you will receive an email with a link to the interview guide in both HTML and PDF formats.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.

Human Resources Generalist Interview Guide

Job Function/Industry: Human Resources
Description: Interview guide used to assess a candidate interviewing for a Human Resource Generalist position, requiring an ability to effectively implement corporate initiatives in compensation, benefits, training, and communications. This versatile and effective communicator will serve as one of the local HR Generalists in the support and delivery of services in employee relations, benefits, and compensation.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Accountability
2 - Communication
3 - HR Legal Compliance
4 - Organizational Knowledge
5 - Employee Retention
6 - Performance Management
7 - Human Resource Planning
8 - Decision Making
9 - Project Time Management
10 - Establishing Policies/Procedures
Author: Jim Graber, PhD - CTK HR & Cross-Functional Subject Matter Expert
Last Updated: July 2012
Format: After checkout you will receive an email with a link to the interview guide in both HTML and PDF formats.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.

Market Research Analyst Interview Guide Job Function/Industry: Marketing 
Description: Interview guide comprised of behavioral interview questions used to assess a candidate interviewing for a position as a ­­­Market Research Analyst.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Detail Orientation
2 - Conduct Market Research
3 - Adaptability
4 - Self Confidence
5 - Job Technical Skills
6 - Checking and Improving Information and Data
7 - Industry and Business Environment
8 - Using Spreadsheets
9 - Accountability
10 - Drive for Results
Author: Satya Patel - CTK Marketing Subject Matter Expert
Last Updated: August 2013
Format: After checkout you will receive an email with a link to the interview guide in PDF format.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.
Marketing / Brand Consultant Interview Guide Job Function/Industry: Marketing 
Description: Interview guide comprised of behavioral interview questions used to assess a candidate interviewing for a position as a ­­­Marketing / Brand Consultant.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Consulting
2 - Develop & Manage Brand
3 - Conduct Brand Marketing
4 - Strategic Thinking
5 - Conceptual Thinking
6 - Abstract Thinking
7 - Strategic Planning
8 - Verbal Communication
9 - Written Communication
10 - Presentations
Author: Satya Patel - CTK Marketing Subject Matter Expert
Last Updated: August 2013
Format: After checkout you will receive an email with a link to the interview guide in PDF format.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.
Marketing Coordinator Interview Guide Job Function/Industry: Marketing 
Description: Interview guide comprised of behavioral interview questions used to assess a candidate interviewing for a position as a ­­­Marketing Coordinator.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Problem Solving
2 - Basic Business Planning
3 - Project Management
4 - Project Time Management
5 - Verbal Communication
6 - Develop & Manage Campaign Workflow
7 - Conduct Targeted Marketing
8 - Decision Making
9 - Meeting Coordination
10 - Written Communication
Author: Satya Patel - CTK Marketing Subject Matter Expert
Last Updated: August 2013
Format: After checkout you will receive an email with a link to the interview guide in PDF format.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.
Marketing Director Interview Guide Job Function/Industry: Marketing 
Description: Interview guide comprised of behavioral interview questions used to assess a candidate interviewing for a position as a ­­­Marketing Director.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Decision Making
2 - Strategic Thinking
3 - Strategic Planning
4 - Achieving Business Results
5 - Strategic Leadership
6 - Strategic Communications
7 - Create Marketing Plan & Budget
8 - Organization/People Planning
9 - Financial Planning
10 - Organization Plans & Priorities
Author: Satya Patel - CTK Marketing Subject Matter Expert
Last Updated: August 2013
Format: After checkout you will receive an email with a link to the interview guide in PDF format.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.
Marketing Manager Interview Guide Job Function/Industry: Marketing 
Description: Interview guide comprised of behavioral interview questions used to assess a candidate interviewing for a position as a ­­­Marketing Manager.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Detail Orientation
2 - Conduct Market Research
3 - Adaptability
4 - Self Confidence
5 - Job Technical Skills
6 - Checking and Improving Information and Data
7 - Industry and Business Environment
8 - Using Spreadsheets
9 - Accountability
10 - Drive for Results
Author: Satya Patel - CTK Marketing Subject Matter Expert
Last Updated: August 2013
Format: After checkout you will receive an email with a link to the interview guide in PDF format.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.
Marketing Specialist Interview Guide Job Function/Industry: Marketing 
Description: Interview guide comprised of behavioral interview questions used to assess a candidate interviewing for a position as a ­­­Marketing Specialist.
Competencies Included: Comprised of behavioral interview questions, including but not limited to the following competencies:
1 - Define & Setup Campaign
2 - Analyze & Report on Marketing Performance
3 - Problem Solving
4 - Understanding Customer Needs
5 - Conduct Market Research
6 - Create Marketing Plan & Budget
7 - Develop Campaign Calendar
8 - Decision Making
9 - Strategic Thinking
10 - Basic Business Planning
Author: Satya Patel - CTK Marketing Subject Matter Expert
Last Updated: August 2013
Format: After checkout you will receive an email with a link to the interview guide in PDF format.
Terms of Use: This product is for internal use only and cannot be distributed outside of your organization.